Terms and Conditions - Love Carpet Cleaning
Welcome to Love Carpet Cleaning. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms. Please read them carefully to ensure a clear understanding of our mutual responsibilities.
1. Scope of Services
Love Carpet Cleaning provides professional carpet cleaning services, including but not limited to steam cleaning, stain removal, and carpet maintenance. Our services are available for residential and commercial properties as detailed in our service offerings.
1.1 Service Limitations
- Services are provided based on the condition presented at the time of service.
- We do not guarantee the removal of all stains or restoration of carpet color.
- Specialized services, such as odor removal, may require additional fees.
2. Booking and Cancellation
To schedule a service, customers must provide accurate information and secure a booking slot. Cancellations must be made at least 24 hours in advance. Failure to cancel within this timeframe may result in a cancellation fee.
2.1 Payment Terms
Payment is due upon completion of the service. We accept various payment methods, including cash, credit cards, and electronic transfers. Invoices will be provided for all transactions.
3. Customer Responsibilities
Customers are responsible for ensuring that all personal items are removed from carpeted areas prior to service. Love Carpet Cleaning is not liable for any damage to belongings left in areas where services are performed.
3.1 Access to Premises
Customers must provide safe and unobstructed access to the areas requiring cleaning. In cases where access is restricted, additional fees may apply.
4. Liability and Warranty
While we strive to provide excellent service, Love Carpet Cleaning is not liable for any indirect or consequential damages resulting from our services. We offer a satisfaction guarantee; if you are not satisfied with our work, please contact us within 24 hours for remediation.
4.1 Insurance Coverage
Our company is fully insured to protect against accidental damages during the cleaning process. Detailed information about our insurance coverage is available upon request.
5. Privacy Policy
Your privacy is important to us. Any personal information collected during the booking and service process is handled in accordance with our Privacy Policy. We do not share your information with third parties without your consent.
5.1 Data Protection
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
6. Changes to Terms
Love Carpet Cleaning reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes via email or through our official communication channels.
6.1 Continued Use
Continued use of our services after any changes constitutes acceptance of the new Terms and Conditions.
7. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Love Carpet Cleaning operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
7.1 Dispute Resolution
We encourage customers to contact us directly to resolve any disputes amicably before pursuing legal action.
8. Termination
Either party may terminate the service agreement under circumstances such as breach of terms, misconduct, or other valid reasons. Termination must be communicated in writing with appropriate notice as stipulated in the agreement.
8.1 Effects of Termination
Upon termination, all outstanding payments must be settled. Love Carpet Cleaning is not liable for any services rendered prior to termination that were not fully paid.
9. Miscellaneous
These Terms and Conditions constitute the entire agreement between the customer and Love Carpet Cleaning. They supersede all prior agreements and understandings, whether written or oral.
9.1 Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be effective.
10. Acceptance of Terms
By scheduling a service with Love Carpet Cleaning, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Love Carpet Cleaning. We are committed to providing you with the highest quality service.
